Customer Experience

For consumer-focused businesses, Net Promoter Score (NPS) or other customer satisfaction metrics often serve as the primary success indicator. However, many service organizations struggle to keep customers informed and in control of their service and maintenance schedules.

Accruent Field customer experience tools address these challenges by providing a no-code, customizable customer portal and end-to-end visibility across the service journey. These tools support key interactions such as appointment scheduling, communication, and security.